The Facts
Starbucks said on Monday that it will cease its open-door policy from Jan. 27, meaning customers in North America will have to make a purchase to use its space or facilities, including restrooms.
The existing policy — which allows anyone to hang out in Starbucks cafes — was implemented in 2018 following controversy over the arrest of two Black men at a Philadelphia location, where they were waiting for a business meeting without making a purchase.
The Spin
Narrative A
The new policy will help create a safer, more welcoming environment for paying customers and staff, addressing serious safety concerns that are currently plaguing stores. The change aligns Starbucks with standard retail practices and helps protect the company's business interests while maintaining a positive customer experience.
Narrative B
This reversal represents a concerning step backward regarding public accessibility and social inclusion — particularly affecting vulnerable populations who rely on these spaces. The policy change contradicts Starbucks' previous commitment to being an inclusive "third place" between work and home.
