Qantas agrees to pay $74m over Covid-19 travel voucher refunds
BBC News1 day
Qantas settling for A$105 million without admitting liability is a corporate escape act — paying out customers who were denied refunds for years while facing zero real accountability. The airline cancelled flights, issued expiring credits instead of refunds and dragged this out until 2023 before budging. Letting Qantas walk away clean sets a dangerous precedent for how airlines can treat passengers during a crisis.
The A$105 million settlement vindicates every passenger Qantas wronged by pocketing money for cancelled flights and stalling refunds for three-plus years. Former CEO Alan Joyce's "command and control" era left the airline legally exposed on ghost flights, illegal layoffs and now this — and new CEO Vanessa Hudson is cleaning up the mess. Parliamentary pressure and legal action forced Qantas to finally do right by customers it exploited during COVID.
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