The incident involved 128 Orthodox Jewish passengers being denied boarding on a connecting flight from Frankfurt to Budapest, despite many not knowing each other or traveling together.
Lufthansa staff reportedly treated the Jewish passengers as a single group and prevented them from boarding due to alleged misbehavior of a few individuals on the initial flight from New York.
The incident resulted from a series of miscommunications and misjudgments, not intentional discrimination. Lufthansa has fully cooperated with the DOT review process and taken proactive measures to improve its practices. The airline remains committed to being an ambassador of goodwill, tolerance, diversity, and acceptance.